Working hard, or hardly working?

Today was a good day at work.  And let’s face it:  we all need one of those now and then, don’t we?  For starters I got paid today, which is always a plus.  But the highlight of my afternoon was one of my tiny customers, as is often the case.  Two young women came in, each with a little girl in tow.  One of the girls was a one-year-old named Patience, and the other was a little girl named Morgan who looked to be four or so.  I asked the mothers if they needed a shopping bag to hold their products, and one of them jokingly said “No, but do you have a stroller?”  I replied “No, but I’ve got auntie arms.  I’ll hold her while you shop, if you’d like.”  Fortunately we weren’t busy at the time.

I came around the counter and held my hands out to the baby, and she leaned into my arms without hesitation.  The mother said she’d take her back if I wanted, but I told her I was perfectly happy to hold her if she didn’t mind, and she said that if I was sure, she’d be glad of the break.  So I settled the baby on my hip and started swaying, as all women seem to instinctively do when they’re holding a baby.  She stared at me for a moment, then started playing with my name tag.  After a while, she started squirming to get down, so I set her on her feet and offered her my hand.  She grabbed my index finger in a tight grip, and took off like a shot through the store.  I let her tug me around until she took a tumble, then I scooped her back up and danced with her a little bit, singing along with the Christmas music that was playing in the store.  She stared at me fixedly for a few moments when I was singing, then Morgan, who I think might have been her cousin, started dancing too, and when the baby caught sight of her, she let out the most adorable series of excited squeaks and giggles.  Eventually the mothers finished their shopping and left, taking the girls with them.  But they sure brightened my day.  That’s the kind of customer service I best love to do.

And the icing on the cake was an older woman I waited on just before I left.  She had some questions about different fragrances.  She was trying to find a substitute for a favorite of hers that had been discontinued.  I showed her some other options, and let her know of another outlet store where she could try to find her old favorite, and we got to talking about various things:  our favorite scents, the different notes in them, how much we disliked change, etc.  When I had to break away to answer another customer’s question, she thanked me, and said I’d been very helpful.  She said it was a relief to talk to someone who actually wanted to help, and wasn’t just trying to get her to spend more money.

It was equally nice for me to wait on someone who actually recognized what I was trying to do.  When you’re in sales, customers tend to make assumptions about your motives, but my goal is to help people find what they actually want, and to get them the best deal I possibly can.  I know the coupons and the sales, and I know how to combine them so you get more for less.  It’s always a pleasure to help someone who is genuinely grateful for that.  I need more days like this.

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2 Responses to “Working hard, or hardly working?”

  1. Yusuf Says:

    Beautifully written. If only people took pleasure in little incidents like the ones you have described. If only people trusted one another more. The world would be infinitely better.

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